6 Months Warranty Policy

Our Promise to You

Every Cilvira piece is crafted in certified 925 sterling silver. We back every purchase with a warranty and a lifetime replating service that reflects the lasting value we believe in — not just at purchase, but for years after.

WARRANTY 6 Months Manufacturing & plating defects covered from date of purchase

REPLATING Lifetime Free replating as many times as needed for life*

RETURNS 7 Days Full refund or store credit on unworn pieces

1. Six-Month Warranty

Your Cilvira piece is covered from the date of delivery against defects in craftsmanship and plating that arise under normal wear conditions. The warranty applies to the original purchaser only and is non-transferable.

✓  Covered under warranty •    Plating fade or discoloration under normal wear •    Manufacturing defects — cracks, soldering failures •    Clasp or closure failures not caused by misuse •    Stone setting loosening (not from impact)

✗  Not covered •    Damage from impact, bending, or mishandling •    Exposure to perfumes, chemicals, or chlorine •    General wear and tear — scratches, natural tarnish •    Unauthorised repairs or alterations •    Lost or stolen pieces

2. Lifetime Replating Service

Sterling silver is an investment material. Unlike plated brass or alloys, your Cilvira piece will never corrode at the core. Our lifetime replating service ensures the finish always looks as good as the day you received it — at no charge, for life.

◷  When can you claim?

The replating service can be availed from the 181st day after delivery, once the warranty period has concluded.
As part of our commitment to lasting brilliance, Lifetime Replating is available for the lifetime of the product, subject to eligibility

∞  How many times?

Unlimited. There is no cap on how many times you can use this service across the lifetime of your jewelry.

₹  Is it free?

Yes — the replating itself is always free. A courier charge of ₹149 applies for doorstep pickup. Drop-off at our Mumbai studio is always free. Turnaround time is approximately 20–25 working days.

✕  Exclusions

Lifetime Plating is not applicable to Pearl, diamond, and black bead jewellery, dual-tone jewellery, black rhodium products, evil eye & oxidized jewellery, coins, idols, and pooja items, damaged jewellery.

3. How to Raise a Claim

1	Email us or WhatsApp Reach out at cilviraindia@gmail.com with your order number, a brief description of the issue, and 2–3 clear photos of the affected area.
2	We review and confirm Our team will respond within 48 working hours to confirm eligibility and share detailed next steps.
3	Send in your piece Ship the piece using the prepaid label we provide, or opt for doorstep pickup (₹149). We’ll handle the rest.
4	Receive it back, good as new Your piece will be returned fully replated or repaired, in original form delivered, within the committed timeline.

4. Returns & Exchanges

↩  7-day returns

If you’re not happy for any reason, return the piece within 7 days of delivery in original, unworn condition. You’ll receive a full refund through bank transfer only within 5–7 business days.

⇄  Exchanges

Prefer a different size or style? Exchange within 7 days — shipping charges may apply depending on the location.

✕  Non-returnable items

Personalised and engraved pieces cannot be returned unless defective. Earrings cannot be returned once removed from their sealed packaging for hygiene reasons.

5. Caring for Your Silver

To keep your Cilvira jewelry looking its best between replating visits:

•    Store pieces individually in the Cilvira pouch or a soft-lined box to prevent scratching.

•    Apply perfumes, lotions, and hairsprays before putting on your jewelry.

•    Remove silver before swimming, bathing, exercising, or sleeping.

•    Wipe with a soft, lint-free cloth after every wear.

•    Avoid contact with harsh household chemicals or cleaning agents.