Reward/Wallet Policy

General

The CILVIRA Rewards Wallet (“Wallet”) is a loyalty programme offered by CILVIRA to registered customers on cilvira.com.
By participating in any offer, coupon, or rewards programme, the customer agrees to these Terms and Conditions.
CILVIRA reserves the right to modify, suspend, or terminate the Wallet programme or any of its components at any time without prior notice.
Points hold no cash value and cannot be transferred, sold, or gifted to another account.

Every registered customer account will have access to a wallet:
Accumulates points from welcome bonuses, birthday rewards, standard purchase points, percentage-based offer points, and any other standard loyalty rewards.
Accumulates points earned through coupon-based discount offers (e.g. DISCOUNT21).
Points from the Wallet will be displayed separately in the customer’s account dashboard.

Points are credited to the Wallet through the following:
Purchase Points: awarded on eligible purchases made without a coupon code.
Points will be transferred to your wallet only after the order is confirmed and paid.
Points will not be awarded on orders that are cancelled or returned.

Points are credited to the Wallet only when the order is completed after a valid coupon code is applied at checkout.
Each coupon code may have its own validity period, usage limit (per customer and overall), and minimum cart value requirement, which will be communicated at the time the offer is published.
Coupon codes are non-transferable and may be restricted to specific customers or segments at CILVIRA’s discretion.
Only one coupon code may be applied per order.
Offer Wallet points may carry an expiry date specific to the coupon used. Expiry details will be communicated alongside the offer.

Points can be redeemed at checkout as a discount against the order value.
At the time of redemption, the customer must choose to redeem from the Wallet.
A minimum points balance may be required before redemption is permitted. This threshold will be displayed in the customer’s account.
Points cannot be redeemed in conjunction with an active coupon code on the same order.
CILVIRA reserves the right to set a maximum redemption cap per order, which will be displayed at checkout.
Redeemed points are non-reversible. In the event of a return or cancellation of an order where points were redeemed, the points may be reinstated at CILVIRA’s discretion, subject to review.
Products are not eligible for return if the points earned from that purchase have been used toward another transaction.

General Wallet points are valid for 180 days from the date of credit.
Offer Wallet points validity is tied to the specific coupon offer under which they were earned. Expiry will be communicated at the time of the offer.
Expired points are forfeited automatically and cannot be reinstated.
CILVIRA will make reasonable efforts to notify customers of upcoming expiry via registered email or app notification, but is not liable for forfeiture due to lack of action by the customer.

The Wallet is available only to registered customers with a verified account on cilvira.com.
Only one account is permitted per customer. Duplicate accounts may result in forfeiture of all accumulated points.
Points are linked to the registered account and cannot be transferred in the event of account deletion or deactivation.
CILVIRA reserves the right to reverse or withhold points if fraudulent activity, coupon misuse, or manipulation of the system is suspected.

CILVIRA is not responsible for any technical errors resulting in delayed or incorrect point credits, provided reasonable corrective action is taken upon being notified.
Points have no monetary value outside the CILVIRA platform and cannot be exchanged for cash under any circumstances.
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Mumbai.
CILVIRA reserves the right to modify or discontinue its points/rewards program at any time without prior notice.